FAQs

  • Yes, we do work by the hour. Please let us know your needs and we'll be more than happy to provide you with an estimate based on our hourly rate. Our team is dedicated to providing the highest quality of service so that you can get the most out of your project.

  • No, we don't just offer house cleaning services! We also provide home and business organization services to help you get your space in order. Our experienced staff can assist with decluttering, sorting through belongings, donating/discarding items, organizing furniture and decor pieces, setting up systems for efficient storage solutions, and more. With our comprehensive approach to organizing your home or workspace, we can create a more productive and enjoyable environment.

  • Yes, we certainly do clean up after parties. We understand how important it is for you to come back to a space that looks and feels brand new. Our team of experienced cleaners will ensure that your event space is in perfect condition when the party is over. We guarantee top-notch quality service with a commitment to meeting our clients' expectations.

  • Yes, we do offer move-in and move-out cleans! We understand how busy it can be when transitioning to a new space, so our team is here to help you make sure your new home is as sparkling clean as possible. Our cleaners are highly experienced in providing thorough deep cleans and will work hard to get everything spick and span for you.

  • We do require a $25.00 nonrefundable deposit to hold the date for your requested service. If we fulfill the service contract, the deposit will be put towards your total cost.

  • We do accept credit cards for our business, as well as cash payments. We also accept debit cards and offer various payments.

  • We understand that the holidays can throw a wrench in regular cleaning schedules. At this time, we are unable to confirm whether or not our team will be working on the holiday in question, as it depends on the availability of our staff. If you would like more information about holiday services, please feel free to contact us directly and one of our representatives will be happy to answer any questions you may have.

  • Yes, we do charge more to work on holidays. We understand this may be an inconvenience, but our holiday rates are necessary to account for the increased labor and materials needed during the holiday season.

  • Yes, absolutely! Our cleaning services are available 7 days a week, including weekends. We understand that having your space clean and organized can be especially important on the weekends when you're entertaining family and friends. We would be more than happy to take care of all of your cleaning needs so you can enjoy your time off stress-free!

  • Yes, we are OSHA-trained and certified. We understand the importance of following safety protocols in the workplace to ensure that everyone is safe and healthy on the job. We are dedicated to upholding those standards and will do everything necessary to comply with all relevant regulations.

  • Unfortunately, we do not offer laundry services with our cleaning services. We understand that some customers may require additional help with laundry, and we apologize for any inconvenience this may cause. If you need assistance with laundry, please let us know and we will be more than happy to provide advice or recommendations on where to find quality laundry services in the area.

  • Yes, we certainly do! Our cleaning services include washing dishes by hand and/or emptying the dishwasher. We take great pride in providing quality services that will make your home sparkle. Our team of experienced cleaners is dedicated to making sure you are 100% satisfied with our work.

  • Unfortunately, we do not allow pets in the same room as our cleaning staff. We understand that your pet is an essential part of your home and family, so we appreciate your understanding of this policy for the safety and comfort of our cleaners. If you need help finding alternate accommodations for your pet during our visit, please don't hesitate to reach out - we'd be happy to help!

  • Yes, we are fully licensed and insured to provide house cleaning services. Our team of experienced professionals is dedicated to providing you with the highest quality service. We take great pride in our work and guarantee your satisfaction with each job we do.

  • No, we do not currently offer window cleaning services. We apologize for any inconvenience this may cause. However, we can suggest some reliable window cleaners in your area who may be able to help you out with the job.

  • No, we do not offer freezer defrosting or fridge cleaning services. We understand this can be a tedious task and we apologize for any inconvenience it may cause you. If you need assistance finding someone to help with these services, please let us know and we will be happy to provide recommendations.

  • We recommend using only pH-neutral cleaning agents that are specially designed for hardwood floors, such as bona wood floor cleaners. These products will help protect the finish on your floor and keep it looking its best. For spot cleaning and spills, we suggest using a mild soap solution or warm water with white vinegar to gently clean the area.

  • We understand the importance of convenience and flexibility. You do not need to be home when we come to clean - in fact, many of our clients are at work while we take care of their cleaning needs. We guarantee a secure and reliable experience every time with our background-checked staff that take extra precautions with locking up after themselves.

  • We believe that the safety and security of our clients are paramount. We only hire reliable, trustworthy cleaners who undergo a thorough background check and drug screening before being accepted into our team. Our cleaners always act professionally, so you can rest assured that your home is safe with us.

  • We understand how frustrating this can be and want to make things right. Our policy is that we are insured and will provide up to $150.00 of the original purchase price towards replacing the item. Please let us know what happened and how much it cost so that we can reimburse you accordingly.

  • Yes, we take great pride in using only environmentally friendly chemicals when it comes to cleaning our homes. We strive to make sure our products are not only safe for the environment but also for you and your family. All of the products we use have been tested and certified as non-toxic, biodegradable, and free from volatile organic compounds (VOCs). We’re committed to providing you with a clean home that is also safe for the environment.